It is recommended to create the following types of prompts by a professional voice actor.
Welcome greeting with the company name. Example: Welcome to the Sawmill sharp chain.
Company closed Example: At the moment we are closed. Our office is open from Monday thrue Friday from 9 until half 6. Is it urgent? Please press 1.
“You are now connected” message. Example: You will now be connected to one of our employees.
All employees are busy message. Example: All our employees are busy at the moment. One moment please. We will help you as soon as possible. If you prefer not to wait, then dial 1 to leave a voice message.
Greeting upon not available. Example: At the moment we can not help you / we are not in a position to answer your call.
Company Voicemail greeting Example: This is the voice mailbox of Bakery CookieDough.
Voicemail message Example: You can leave a message after the tone. On office hours you will be contacted as soon as possible.
You will be in office as soon as possible call back.
IVR choices for specific menus Example: company-specific
Message that is played when the user is busy or DND is enabled. Example: The user is currently on a call or in a meeting and can not be disturbed. Press 1 to continue waiting, Press 2 to leave a voice message. Or call back later.
Announcement played if the user does not answer or is not online. Example: The user is currently not at his desk or not reachable. Press 1 to redirect to the mobile phone. Press 2 to leave a voice message. Or call back later.
Holidays Example: Due to holidays we are closed. Look for the current opening hours on our website.com/holidays. Is it urgent? Please press 1. Do you want to leave a voice message, press 2.
Possibile voice over agency’s
http://www.dedacom.nl/ (IPerity used this agency)